You can delete your TourMuse account yourself, from the app or from this page. It takes a minute and cannot be undone.
Sign in to TourMuse on the web and the deletion screen opens straight away. It shows what you will lose, lets you gift any unspent Tickets to another Muser first, and asks you to confirm.
In the app, the same screen is under Settings → Delete My Account.
Unspent Tickets and every Tour you have booked are forfeited when your account closes. They cannot be recovered, transferred or refunded afterwards. The deletion screen shows your balance and offers to let you gift your Tickets to another Muser first.
Any Tours you created are Retired, not deleted: people who booked them keep access, as our Terms promise them.
Use Forgot password on the sign-in screen and we will email a reset link to the address on your account. If you signed up with Google, Facebook or Apple, sign in with that account.
If you no longer have access to the email address on your account, or you are asking on someone else's behalf, see the privacy rights section of our Privacy Policy for how to make a request.
Your account, Ticket balance, bookings, purchase receipts, Tour progress, favourites, follows, passport, profile, Quest attempt records and location data, avatar, and any photos or videos you attached to messages are deleted. Your Musings, comments and messages stay, shown as from a deleted Muser, because a conversation is also the other people's record. Records we need to defend a decision or prevent abuse are kept with your identity replaced by a pseudonym. The full list is in Privacy Policy section 9.1.
Deletion is immediate and cannot be undone.