This notice is for California residents. It is given at or before the point where TourMuse collects personal information, as the California Consumer Privacy Act (as amended by the CPRA) requires. It summarizes the Privacy Policy, which governs if the two differ.
The Service is operated by Muse Entertainment LLC, 16192 Coastal Highway, Lewes, DE 19958.
1. Categories of personal information we collect
| Category | Examples | Collected from | Why we collect it |
|---|---|---|---|
| Identifiers | Name, email address, username, account ID, device identifiers, IP address | You; your device | To create and secure your account, deliver the Service, and contact you about it |
| Account and commercial information | Ticket Book purchases and balance, Tours you have booked or previewed, refund requests | You; the Apple App Store or Google Play | To provide what you bought, apply the Refund Policy, and keep financial records |
| Creator payout information | Legal name, address, date of birth, tax and bank details, collected by our payment processor | You, through Stripe | To verify Creators and pay royalties, and to meet tax reporting obligations |
| Content you create | Photos, video, audio, text, Quest details and route coordinates you upload; messages you send | You | To publish your Tours and messages and run automated content checks |
| Internet and device activity | Features used, Tours viewed or completed, Quests attempted, crash and diagnostic logs | Your device | To operate, secure and improve the Service |
| Geolocation | Approximate location derived from IP address | Your device | To show Tours near you |
| Sensitive: precise geolocation | GPS-level location during an in-person Tour or a location-verified achievement | Your device, with your permission | Only to provide location-activated guidance and verify presence, and for safety and security. Not used to infer characteristics about you or for advertising |
| Inferences | Tour recommendations derived from your activity | Generated by us | To personalize what you see |
We collect your date of birth when you create an account, use it only to determine whether you are under 18, and never show it to anyone. We do not sell or share the personal information of a user we know to be under 16, and we do not sell or share anyone’s.
2. Sale, sharing and advertising
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use sensitive personal information for any purpose other than those listed above, so there is no separate “limit the use of my sensitive personal information” setting to offer; the Privacy Policy section 6 explains this.
3. How long we keep it
We keep personal information for as long as needed to provide the Service and to keep the business and financial records the law requires, then delete or anonymize it. Section 8 of the Privacy Policy describes our retention practice.
4. Your rights
California residents may ask us to disclose, correct or delete the personal information we hold about them, and will not be treated differently for doing so. A California resident under 18 may remove anything they posted on TourMuse, including a published Tour, from inside the app, and a parent or guardian may make a request on behalf of a user under 18. Section 9 of the Privacy Policy explains each right and how we verify requests. To exercise a right, contact us at privacy@tourmuse.app. You may use an authorized agent, subject to verification.
5. Where to read more
The full Privacy Policy describes everything in this notice in detail, together with the Terms of Service, the Refund Policy, the Cookie Policy and the Copyright Policy.